Marketing & Administrative Manager

Upper Valley Business Alliance
Job Description: Marketing & Administrative Manager (Full-Time)
 
Reports to: President
Works Closely With: Membership Director
 
Schedule & Location: This is a full-time, in-office position. The Marketing & Administrative Manager is expected to work Monday–Friday, 8:00 AM–4:00 PM, from the UVBA office. This is an in-office position and is not designed to be performed remotely on a regular basis; limited remote work may be approved on occasion with prior approval.

• Maintain a consistent on-site presence during regular business hours (8:00 AM–4:00 PM, Monday–Friday).
• Serve as the primary point of contact for UVBA by answering phones, being present for “walk-ins”, monitoring the main inbox, and responding to basic inquiries in a timely and professional manner.
• Route inquiries appropriately to the President or Membership Director when needed.
• Manage member data entry and maintenance within UVBA’s CRM/database.
• Send and track member invoices; support basic accounts receivable processes.
• Track and organize organizational expenses; maintain accurate expense records and support financial reporting in coordination with the President.
• Assist with general correspondence and administrative communications.
• Maintain orderly digital and physical filing systems.
• Collaborate with the President and Membership Director to ensure smooth internal operations and a cohesive member experience.
• Participate in team planning meetings and contribute to continuous improvement of internal systems and processes.
• Support general office operations and administrative tasks as needed.

• Maintain and update the UVBA website and the Dartmouth–Lake Sunapee Region website, including calendars, seasonal content and photo updates, blogs, and event listings.
• Coordinate and maintain the Upper Valley app, including member notifications, calendars, and general use.
• Create and execute a comprehensive social media and marketing calendar and schedule social media content across UVBA platforms.
• Create marketing collateral for special events, marketing campaigns, tourism initiatives, and retail promotions.
• Produce and distribute regular e-newsletters, including the weekly Local Upper Valley newsletter and the Member Minute newsletter.
• Support promotion of UVBA events, programs, ribbon cuttings, and initiatives.
• Coordinate production of UVBA’s printed publications, including the annual Community Guide, flyers, brochures, and other marketing pieces.
• Draft and send press releases related to ribbon cuttings, business announcements, UVBA events.
• Maintain brand consistency across all communications to be current, accurate, and aligned with organizational priorities.
• Track basic engagement metrics and provide periodic reporting as requested.

• Work closely with the Membership Director to support member retention campaigns, targeted communications, and engagement efforts.
• Support onboarding communications for new members.
• Provide logistical and promotional support for member-facing programs and events.

• 2+ years of experience in an administrative, marketing, communications, or related role.
• Demonstrated experience with self-directed work and meeting deadlines.
• Strong written and verbal communication skills, with the ability to write clear, friendly, and professional messages for a wide range of audiences.
• High level of organization, attention to detail, and follow-through.
• Experience working with databases or CRM systems, including accurate data entry and record maintenance.
• Comfort with basic financial and administrative tasks such as invoicing, expense tracking, and document management.
• Experience managing or contributing to websites, email marketing, and social media platforms.
• Ability to work independently while also collaborating closely with a small team.

• Proficiency with common office and communication tools (Microsoft Office, CRM/CMS systems, Google Workspace, or similar).
• Familiarity with email marketing platforms, social media scheduling tools, and basic analytics.
• Experience working with website content management systems (e.g., WordPress or similar).
• Basic graphic design or layout skills (e.g., Canva, Adobe, or similar tools) are strongly preferred.
• Ability to manage calendars, digital files, and shared systems in an organized and consistent way.

• Friendly, professional, and confident in serving as the first point of contact for the organization.
• Comfortable interacting with business owners, community members, partners, and volunteers.
• Self-directed, reliable, and able to manage routine responsibilities alongside creative projects.
• Flexible and adaptable in a small nonprofit environment where priorities may shift.
• Interest in the Upper Valley region, small businesses, and community-based organizations is a plus.

• Ability to remain seated for extended periods while working at a computer, as well as stand, walk, and move about the office as needed.
• Ability to use a computer, phone, and other standard office equipment for prolonged periods.
• Ability to occasionally lift, carry, and move materials and supplies weighing up to 40 pounds, including boxes of printed materials, event supplies, and office equipment.
• Ability to bend, reach, stoop, and set up or break down basic office and event materials.
• Must possess a valid driver’s license and have access to a reliable vehicle for local travel, including attending meetings, visiting member businesses, and supporting events (mileage reimbursed at the federal rate).
• Ability to work occasional evenings or weekends in connection with special events or programs, as scheduled in advance.
• Work is primarily performed in an office environment, with periodic work at event sites and outdoor locations.

• Hourly Rate: $22 per hour
• Mileage Reimbursement: Reimbursed at the Federal rate
• Paid Time Off: 80 hours annually, available at start date
• Holidays: 11 paid holidays per year (8 hours per holiday); 2 weeks paid for the December Closure
• Courtesy Business Membership: UVBA provides a complimentary for the duration of employment
• Retirement: 401k match
• Healthcare: Reimbursement