Housekeeping

FULL TIME JOB NOW TO PREPARE FOR MAY OPENING (and continue after opening): The Housekeeping Associate is responsible for maintaining the cleanliness of the rooms and shared spaces of the Inn’s property. The essence of the role is ensuring an exceptional customer experience by providing cleaning services for the Inn and by cleaning, stocking and refreshing guest rooms during and between client stays. The ideal candidate for this role is strong, reliable, organized, detail-oriented, and focused on service and customer delight. Responsibilities Include: • Servicing guest rooms, conference rooms, hallways and common areas in accordance to established hotel procedures • Maintaining a stock of clean linen and towels, including running loads of laundry through industrial machines, and folding towels • Maintaining appropriate levels of supplies and organization in housekeeping carts and re-stocking rooms appropriately • Changing bed linens, vacuuming, cleaning room surfaces and tidying the room, while maintaining care not to disturb guest belongings • Cleaning and sanitizing bathroom surfaces and refreshing towels and guest amenities in bathrooms • Maintaining a friendly and approachable attitude towards both guests and other employees • Documenting any deficiencies in guest rooms and common areas and reporting to direct supervisor • Following established lost-and-found procedure • Respecting all Inn equipment, appliances and supplies and use with care • Adhering to all of Inn policies and procedures • Maintaining a clean and professional appearance while wearing the Inn’s established uniform • Performing any other duties as requested by the General Manager Guest Relations • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day • Maintain positive guest relations at all times. • Direct guests to appropriate staff to resolve guest complaints, ensuring guest satisfaction • Maintain complete knowledge of: o Scheduled daily activities and in-house groups. o Daily house count. o Inn extension numbers o Features and services provided by the inn. o Proper use of radios carried by inn personnel • Accommodate all requests for information courteously and follow through on them to ensure completion • Be familiar with all inn services/features and local attractions/activities to respond to guest inquiries accurately • Be completely knowledgeable about the property and its layout, including all guest accommodations Key Relationships: Internal: Front desk staff and maintenance staff, room service personnel, and General Manager External: Hotel guests and visitors Knowledge, Skills and Abilities required: • Ability to speak English and ability to provide legible and respectful communication and directions • Ability to lift up to 40-60 pounds on a regular basis, in order to handle laundry, linens, towels and vacuums. • Ability to focus attention on guest needs, remaining calm, courteous and respectful at all times • Ability to think clearly, act quickly, maintain concentration, and make concise decisions under pressure • Strong attention to detail, ability to follow directions thoroughly, and outstanding organizational skills • Ability to function as an integral part of a team, working collaboratively and respectfully with co-workers, but also perform job functions proactively and with minimal supervision • Ability to handle housekeeping or cleaning work, including cleaning solutions and laundry detergents (gloves are provided) • Integrity and honesty in all interactions, including maintaining confidentiality of guest information and hotel information and data Education and Experience: • High school graduate, GED, or equivalent training certificate • 1-2 years of hospitality and/or cleaning experience Work Environment: All property areas Job involves working: o Under variable temperature conditions o Under variable noise levels o Near heated surfaces or machinery (in laundry areas) o Outdoors/Indoors o Around fumes and/or odor hazards o Around dust and/or mite hazards o Around chemicals • Exert physical effort in transporting 40 – 60 lbs (category of Medium work) • Endure various constant physical movements throughout the work areas throughout whole work shift