Direct Support Professional

Position
Support residents in achieving treatment goals, assisting with daily needs, and engaging in individual and group activities across all assigned settings. Work within an interdisciplinary team to support a therapeutic milieu and improve each resident’s quality of life. Reports to Program Manager.  Trivium described as “Company” in position description.
 
Essential Duties
This position includes, but is not limited to, the following essential functions:
 
Treatment, Therapeutic Environment, and Engagement

• Treat people we serve with dignity, respect, equity and unconditional positive regard.
• Uphold and integrate principles of a trauma-informed system of care, including safety, trustworthiness & transparency, collaboration & mutuality, empowerment, and historical & cultural considerations.
• Actively participate in fostering a therapeutic environment in a manner that facilitates progress toward individualized treatment goals. 
• Support resident engagement and social connection, both within Company programming and in the external community.
• Regularly review all resident treatment plans and carry out identified interventions aligned with individual treatment goals.
• Actively participate in activity programming, community events, and in both group and individual endeavors that support residents’ interests and treatment needs. This may include both on-site and community-based programming.   
• Support residents with Activities of Daily Living (ADLs)—including grooming, eating, mobility, medication support, and hygiene—by providing assistance, reminders, and prompts as needed, in accordance with the individual treatment plan, while encouraging resident independence.
• Establish positive therapeutic rapport with residents, maintaining therapeutic boundaries in accordance with policies, procedures, and assigned training content.
• Supervise residents’ self-administration of medication. Complete required training and review relevant policies, procedures and regulations pertaining to supervision of residents’ self-administration of medication.
• Provide transportation for residents to and from appointments or other designated activities as assigned by the Program Manager.
• Provide emergency response and/or intervention for residents within the scope of training protocols, as outlined by policies and licensing regulations. This includes medical, psychiatric or behavioral crises.
• Communicate resident needs, changes in condition, and concerns—including hygiene, safety, and refusal of care—to the Program Manager and interdisciplinary team in a timely manner based on urgency.
• Responds appropriately to resident refusal of care by encouraging participation, maintaining safety and sanitation standards, and documenting refusals and staff interventions in accordance with policy and regulatory requirements.
• Conduct visual checks on residents during awake overnight shifts, during crisis situations, or as directed by the Program Manager or designee to ensure safety and well-being.
• Follow disaster plan/fire/emergency response protocols as needed/directed.
• Utilizes the electronic health record system to complete required documentation, including daily service notes and progress notes reflecting resident status, progress toward treatment goals, and staff efforts to support Activities of Daily Living, in accordance with policies, procedures, licensing regulations, and best practice standards.
• Utilize all electronic systems essential to assigned duties, including Microsoft 365, Paylocity, Relias, NetSuite, and NetSmart.
• Utilize Company email and Microsoft Teams for internal communication. Check email during each shift to ensure important communications are received.

• Attend all required staff meetings and training as scheduled. If unable to attend required meetings or trainings, proactively communicate needs with Program Manager and make alternative arrangements to review all meeting/training content.
• Attend and actively engage in regularly scheduled supervision.
• Communicate concerns and challenges to supervisor in a timely manner.
• Complete all assigned training courses in Relias on or before due dates in accordance with internal policies and licensing requirements.

• Exercise professionalism and conduct in line with the organization’s mission.
• Understand and uphold Company’s community expectations, policies and procedures, licensing regulations, and standards of care.
• Monitor and maintain the physical environment ensuring all space and equipment is clean and in good working order. Items or conditions requiring attention are to be communicated to the Program Manager promptly. Uphold cleanliness standards to promote a therapeutic caregiving environment for residents.
• Work as a collaborative member of an interdisciplinary team.  Establish and maintain positive working rapport with other team members. Observe professional conduct and communication with other team members. Actively contributes to positive workplace culture and strong staff morale.
• Consistently with clients, family members, external supports, vendors and visitors professionally and respectfully, in accordance with signed release of information and HIPAA regulations.
• Will be aware of and comply with all HIPAA regulations in coordination with the HIPAA Compliance Officer.
• Will abide by all Company policies.
• Work all regularly scheduled shifts and exercise a reasonable degree of flexibility to work in accordance with the organization’s needs (e.g. unforeseen emergency-based staffing shortages). Communicate scheduling changes and/or needs to the Program Manager (or scheduling designee) in a timely and proactive manner and in accordance with the organization’s policies and procedures. When feasible, find coverage for planned absences.  Seeks advance approval for overtime.

• Other duties as assigned by supervisory personnel.

• Must be at least 18 years of age.
• High School Diploma or equivalent.
• A valid and current driver’s license and the ability to maintain a driving record acceptable by the Company insurer guidelines are required.  The Company will run a pre-hire and annual MVR to review the employee's driving record. Employees are not allowed to drive clients in personal vehicles.
• Ability to obtain certification in CPR and First Aid.
• Ability to work independently and as part of a team.  Bring a positive attitude and team player mentality.
• Embraces change and sets goals that align with the Company’s vision.
• Encourages and inspires others through positivity, vision, confidence, challenges, and recognition.
• Able to gather and evaluate information that leads to smart decisions.
• Provides clear communication and shares information regularly and concisely.
• The ability to follow and lead by example the Company’s mission to empower individuals and to actively seek out opportunities for an enhanced quality of life.
• The ability to act as a positive role model.
• Possess effective verbal and written communication skills.
• Possess effective problem solving, decision making and organizational skills.
• Willingness to learn as part of on-the-job training

• Holds themselves accountable for their performance. Committed to self-improvement.

• Strong interpersonal skills and ability to maintain effective professional relationships.
• Quickly learn new software and navigate the internet with ease.
• Must secure and maintain a private phone.

• Additional education in a human service-related field
• At least one year of experience working in direct care or with adults with mental health needs
• Working knowledge of mental health diagnoses