Job Summary:
The Account Manager is responsible for managing client relationships, driving customer satisfaction, and
supporting revenue growth through engagement, retention, issue resolution, and promoting product adoption.
This role focuses on ensuring customer success with RCS solutions, and executing strategies to meet sales quotas. The Account Manager will act as a key liaison between customers and internal teams, establishing seamless service and continued business growth.
In order to contribute
Job Summary:
The Support Technician I role serves as the first point of contact for all customer support needs, managing intake, triage, and resolution of customer and infrastructure tickets. This position is responsible for troubleshooting, escalating, or resolving technical issues while maintaining accurate documentation. Additionally, the role involves tracking KPIs, maintaining knowledge base articles, providing on-call technical support, and ensuring effective incident response
Account manager
Service Technician I
