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Sales & Catering Coordinator

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.  Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   

Location Description

The Hanover Inn has a rich legacy of hospitality stretching all the way back to its humble beginning back in 1780 when the Inn first welcomed guests as a Tavern. Notable guests have included Presidents Monroe, Wilson, F.D.R., Eisenhower, Nixon, and Reagan. George Washington did not sleep at the inn but Booker T. Washington did. Entertainers have included Kirk Douglas, Ella Fitzgerald, Joan Baez, Art Linkletter, Mary Tyler Moore, Burt Bacharach, Duke Ellington, Lillian Gish and B.B. King. The list of writers includes F. Scott Fitzgerald, J.D. Salinger, Sinclair Lewis, Carl Sandburg, Robert Frost, and Dr. Seuss.  

Overview

At the Hanover Inn Dartmouth, we pride ourselves on being a great place to work!  With its Historic New England charm and farm to table restaurant, you can’t miss the opportunity to be part of a growing team!

What sets us apart? Our culture, full benefit plans, including 401k with a company match, and high starting wages. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Global Hospitality at the Hanover Inn Dartmouth can mean for you!

We are looking for a highly engaging, customer focused individual to join our team as Sales Coordinator. The successful candidate for this role is engaging, full of energy, and is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.

The Sales Coordinator provides support for the leaders of the hotel/resort and is responsible for variety of duties including, but not limited to reporting, filing, answering phones and emails, processing invoices, managing schedules and assisting with problem resolution.

We are looking for Full Time Sales Coordinator (flexible hours) to join our family who is passionate about customer service and ensuring our guests are having a wonderful experience. We are looking for a dedicated, hard-working person who is driven by making a difference!  

  • Act as Lead catcher for the Sales Department.
  • Provide timely customer service to Inn’s guests and internal team
  • Daily creation and distribution of Banquet Event orders, entering customer information in the Sales CRM.
  • Work with A/R to preauthorize banquet and catering and charge customers appropriately.
  • Works with Rooms Director to receive and monitor guest room lists.
  • Create and distribute communication documents between sales and other hotel departments, such as Banquet Event Orders and Group Resumes and update postings and communication of venues throughout the Inn.
  • Update the Reader Board for all incoming groups.
  • Conduct site tours of the building, when sales manager is unavailable.
  • Create and maintain computer-based filing and organization systems for records, reports, documents, etc.
  • Enter and retrieve information contained in computer databases to update records, files, reservations, and answer inquiries from guests.
  • Document and communicate all guest requests/concerns to appropriate personnel.
  • Send and receive group evaluations.
Qualifications

Sales Force & Social Tables experience desired, but not required

HS diploma 

2+ years in Administrative role

Ability to multi-task

Apply here: 
https://careers.pyramidglobal.com/jobs/41110?lang=en-us

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